Claims and Returns

Contract for the supply of goods shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising out of or in connection with this delivery of goods shall be submitted to the exclusive jurisdiction of the courts of the Czech Republic, with the court in Prague having local jurisdiction.

Shipment Inspection and Claims

Inspect all shipments upon arrival. Record any missing cartons or visible carton damage on the delivery receipt before signing. Report concealed damage or loss immediately to the carrier and request an inspection. File claims for shortages or damage within 10 days of receipt. Claims for lost shipments must be filed within 30 days of invoice or other shipment notification. Retain damaged or tampered cartons until the claim is resolved. In some cases, photographic documentation may be required. For time-sensitive items, TrueRef Systems offers no extended warranty or liability for use beyond the specified date stated in the documentation of the product.

Shipping to TrueRef Systems

TrueRef Systems is not responsible for damage incurred while shipping items to us. Use the original shipping container to protect items from handling damage, and insure the shipment.

Returns and RMAs

Returns are accepted within 30 days of delivery with prior RMA approval. TrueRef Systems covers return shipping for defective products. For non-defective returns or products ordered in error, the customer is responsible for return shipping. Do not return goods without prior approval and instructions (RMA) from TrueRef Systems Returns Department. Clearly display the RMA# on the outside of the package with the product serial number, or it will not be accepted. Contact TrueRef Systems for a request form and always reference your RMA for status updates. Unauthorized returns or collect shipments may be refused.

Condition of Returned Goods

Items returned for repair must be clean and free of hazardous materials. For non-defective returns, exchanges, credits, or goods ordered in error, a 25% restocking fee applies. The restocking fee does not apply to defective products.

Warning

This product is intended for research purposes only. It must be handled exclusively by qualified personnel. Not for use on humans or in clinical applications.